Storm Support Services
The Claims Management Experts for Property Owners

Hailstorms are a common phenomenon in Queensland, Australia, leaving property owners grappling with uncertainty when their properties are damaged. What aggravates the situation is protracted disputes with insurance companies, as claims are frequently denied.

Storm Support Services, an independent claimant intermediary firm, comes to the aid of property owners as a dependable, all-in-one solution provider for storm damage restoration. It offers free damage inspections, claims management, and refers trusted repairers in southeast Queensland.

“With a combined industry experience of more than 15 years, we have developed processes that deliver the best and fairest outcomes to our clients,” says Max Sollmer, general manager at Storm Support Services.

Well-Versed in the Intricacies of Insurance Laws and Regulations

The primary challenge faced by Storm Support Services’ clients revolves around the recurring issue of insurancecompanies denying legitimate claims. Denials often stem from assertions that the hail damage does not meet the requisite criteria or that the client does not qualify for coverage.

Storm Support Services is well-versed in the intricacies of insurance laws and regulations. This expertise gives it the robust capabilities needed to contest insurance company denials. Its consultants employ cutting-edge roofing and meteorological technologies to corroborate and document hail damage claims related to roofs.

The company conducts thorough property assessments to determine the extent of hail damage and potential for full restoration, facilitating swift insurance coverage and prompt emergency repairs. It settles claims within an average of six weeks to eight weeks, compared to the industry standard which is predominately longer.

Navigating and Challenging Insurer Denials Effectively

Storm Support Services’ dedication to upholding standards and its extensive knowledge of the Australian Financial Services License (AFSL) has been instrumental in making it one of the pioneering companies to own a finance license in the industry.

This forward-thinking move was made in anticipation of the Australian Securities & Investments Commission’s (ASIC) decision in 2021, requiring claimant intermediary services to hold an AFSL. This is a testament to Storm Support Services’ ability to operate with full transparency and compliance.

Storm Support Services takes pride in its profound understanding of insurance product disclosure statements, Insurance Council of Australia guidelines, and the relevant legislation. This knowledge allows it to ensure clients receive the rightful compensation they deserve.

Managing the Entire Insurance Process

Storm Support Services takes charge of the entire insurance process.

It coordinates with insurers, making sure they dispatch representatives to assess the damage and arrange emergency repairs were required.

It recently assisted a client that was being forced by the insurer to use the builder of their choice as opposed to the chosen and preferred repairer of the client. Originally the loss adjuster, on behalf of the insurer, not only provided the full claim approval but also offered the client the opportunity to use their own preferred repairer.

Once the client had accepted, the insurer took over and not only denied the clients repairer, but they also denied the claim approval. After fighting extensively for the client and referring the claim to the Australian Financial Complaints Authority (AFCA), Storm Support Services were able overturn the insurers denial decision and had them approved to use their own chosen repairer.

Since Its Inception, Storm Support Services Has Achieved Remarkable Growth With Its Services That Surpass Client Expectations, Gaining Rave Reviews And Appreciation. It Looks Forward To Eventually Expanding Its Services, To Cater To Clients All Across Australia

In another instance, Storm Support Services helped a client with a hailstorm-damaged property from 2021. The insurer had denied the claim, citing surface rust on the roof and minor wood rot on the property. To make matters worse, they accused the client of policy fraud and canceled her coverage.

After Storm Support Services took over, it meticulously researched insurance product disclosure statements, insurance council guidelines, and relevant legislation. With an in-depth understanding of these factors, the company successfully proved the insurer's actions to be unjust. The insurer wasforced to accept the claim, refund the policy, and pay for the necessary repairs.

Driven to Give Back

Storm Support Services adheres to the philosophy of ‘Driven to Give Back.’ The company actively engages with the communities it operates in, sponsoring local clubs and partnering with organizations like the McGrath Foundation for breast cancer research. Its commitment to giving back extends to activities like organizing breast cancer awareness days at local clubs.

It employs a proactive outreach strategy, including door-to-door visits to inquire about roof damage. The company’s reputation, with over 150 five-star Google reviews, also attracts clients seeking their services. Storm Support Services incentivizes referrals through PR campaigns, offering a $50 gift card for each successful referral.

Here’s what one of Storm Support Services’ clients, had to say about its services, “Storm Support Services provides an amazing service. We had the fabulous Fabian Alegria, one of their best team members, who managed our successful claim. Fabian was so professional, happy, and amazingly polite. He managed everything, from the inspection of our roof to coming to the site when the insurance inspectors came and all the paperwork with the claim to our insurance company. We cannot thank Storm Support Services enough. We tried to claim the hail damage to our house ourselves through our insurance, failed, and nearly gave up, but Storm triumphantly succeeded.”

Another customer mentioned, “Thanks to Tyson from Storm Support Services, what would have been a difficult process with our insurance company for my wife and me to handle was dealt with smoothly and professionally in a polite, efficient manner. Our new roof is on its way.”

The Reliable Choice for Southeast Queensland Property owners

Since its inception, Storm Support Services has achieved remarkable growth with its services that surpass client expectations, gaining rave reviews and appreciation. It looks forward to expanding its services to eventually cater to clients all across Australia.

Pivotal in this growth is its strategic partnership with Magnetic Alliance, a prominent Australian business growth firm. Through this collaboration, Storm Support Services has gained valuable resources and support, enabling it to continue making a positive impact on the communities it serves.

Experts in insurance matters, efficient hail damage restoration coverage, and swift claim resolutions, Storm Support Services has emerged as a reliable choice for southeast Queensland property owners navigating the claims process for hailstorm-induced property damages.