With claims filing being the primary influencer of customer satisfaction, Insurance companies have invested the majority of their budgets in modernizing claims processes. As consumer expectations rise across the globe, they demand personalized approaches while dealing with insurance companies. According to EY, 76% of consumers prefer to hand in their claims through telephone, while the others demand personal contact. Subsequently, insurance companies across the APAC region focus on obtaining the best Customer satisfaction scores (CSAT) by incorporating modern technologies and merging insurance services with other financial offerings.
According to Global Information, Inc., the Asia Pacific claims processing software market is expected to witness market growth of 9.5% CAGR during the forecast period (2022-2028). The inclusion of automation technologies, artificial intelligence, and NLP-driven chatbots are driving the market in the region, drastically reducing the overall cost burden associated with claims processing. The inclusion of blockchain technologies to store and validate documents, to prevent double dipping fraud is revolutionizing the insurance industry.
In this edition of Insurance CIO Outlook, we present the list of the top 10 Claims Processing Companies in APAC 2022. One among them is Global Adjusting Technical Services (GATS), a prominent company that undertakes a streamlined approach to providing endto- end and seamless claims management services for its clients. In the same addition we bring to you the list of top 10 Claims Processing and Management Solutions Providers in APAC for the year 2022 . A prominent company in the list is BlueVenture Group PCL, which provides intuitive solutions for the motor claims industry, intending to drive insurance business growth and sustainability. We also bring to you thought leadership articles and exclusive insights from expert CIOs and CXOs -Kosta Biris, Head of Claims, HDI Global Specialty SE; Andrew Leeds, Vice President - Homeowner Claims, Plymouth Rock Assurance, presenting their views and opinions on how organizations can incorporate changes in the consumer-centric claims processing industry. We hope the valuable insights from industry thought leaders and the claims processing agencies featured in this edition help you make informed decisions for your organization. Let us know your thoughts!
